jilive Privacy Policy – How We Handle Your Personal Data

Information We Collect

When you register with jilive, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of your government-issued identification document when you complete our identity verification process, which is required before you can make withdrawals. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, operating system, and session activity logs. Payment-related information — including your GCash account reference or bank transfer details — is collected when you make deposits or request withdrawals, though we do not store full payment credentials on our servers. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions.

All information collected is limited to what is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or regulatory obligation. Children under the age of 21 are not permitted to use jilive, and we do not knowingly collect data from minors. If we become aware that a minor has provided us with personal data, we will delete that information immediately and close the associated account.

How We Use Your Information

Your personal data is used primarily to operate and manage your jilive account, process your deposits and withdrawals, verify your identity, and ensure compliance with our Terms and Conditions. We use your contact details to send you important account notifications, transaction confirmations, and security alerts — these communications are essential to the service and cannot be opted out of while your account remains active. With your consent, we may also send you promotional communications about new offers, bonuses, and platform updates relevant to players in the Philippines; you can withdraw this consent at any time through your account settings.

We use technical and behavioural data to improve the performance and security of the jilive platform, detect and prevent fraud, and ensure a fair gaming environment for all players. Aggregated and anonymised data may be used for internal analytics and reporting purposes, but this data cannot be used to identify you personally. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If we need to use your data for a purpose not described in this policy, we will inform you and, where required, seek your consent before doing so.

Sharing and Disclosure of Your Data

jilive does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information with trusted third-party service providers who assist us in operating the platform — including payment processors, identity verification services, fraud prevention providers, and cloud infrastructure partners. These providers are contractually bound to handle your data securely and only for the specific purposes we have authorised. All third-party partners used by jilive are required to maintain data protection standards consistent with applicable Philippine law.

We may also disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required to do so by law, court order, or regulatory directive. In the event of a business transfer, merger, or acquisition, your personal data may be transferred to the new entity, and you will be notified of any such change. We will never disclose your personal data to other players or members of the public. If you believe your data has been shared inappropriately, please contact our support team immediately so we can investigate and take corrective action.

Data Retention

We retain your personal data for as long as your jilive account remains active and for a period thereafter as required by applicable law and regulatory obligations in the Philippines. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, in line with anti-money laundering and gaming regulatory requirements. Data that is no longer required for any lawful purpose is securely deleted or anonymised. If you request the deletion of your account, we will process your request promptly, though some data may be retained for the legally required retention period even after your account is closed. You may contact our support team to enquire about the specific retention periods applicable to your data.

Cookies and Tracking Technologies

jilive uses cookies and similar tracking technologies to operatethe platform, remember your preferences, maintain your login session, and analyse how players interact with our website. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most used and where improvements can be made — these are anonymised and do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the jilive platform. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. For more information about how we use cookies, please contact our support team.

Security of Your Personal Data

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission using industry-standard protocols, secure server infrastructure, access controls that limit data access to authorised personnel only, and regular security audits. Your account is protected by a password that only you should know — we strongly recommend using a strong, unique password and enabling any additional security features available in your account settings. While we take every reasonable precaution, no online platform can guarantee absolute security, and you use jilive at your own risk in this regard. If you suspect that your account has been compromised, please contact our support team immediately so we can take swift action to protect your data.

Your Rights Over Your Personal Data

As a player in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete data that is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and withdraw your consent to marketing communications at any time. To exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure the security of your account. If you are not satisfied with how we have handled your data or responded to your request, you have the right to raise a complaint with the relevant data protection authority in the Philippines. For answers to common questions about your account and data, visit our FAQ page.